Job Description

Job Description

Job Description

The Summer Train Driver & Guest Services Representative plays a key role in creating fun,
memorable, and engaging experiences for guests at Crocker Park throughout the summer season.
As part of the Guest Services team, you will operate the Crocker Park Express Train, support Music
in the Park performers, assist with event activations, and engage with guests across the property.
Essential Functions:
Guest Engagement & Customer Service
• Provide excellent customer service while engaging with kids and families.
• Take photos of families before rides, ensuring sponsor signage is visible.
• Create a fun, safe, and memorable experience for all riders.
• Assist at select Crocker Park events, including running the information table and selling gift
cards.
Seasonal Attraction Operations
• Operate the Crocker Park Express Train safely (similar to a riding lawn mower).
• Maintain the train’s cleanliness and functionality, including cleaning cars between rides.
• Perform basic vehicle checks and report issues to the Marketing & Event Assistant.
• Monitor weather and communicate updates as needed.
• Keep the surrounding area clean and ensure collateral is stocked in brochure holders.
• Handle credit card and cash payments through the Clover POS system and maintain
accurate cash counts.
• Must have a valid driver’s license and complete a background check prior to hiring.
Teamwork & Support
• Assist Music in the Park entertainers with basic setup and serve as their point of contact.
• Communicate effectively with the Marketing & Event Assistant to ensure smooth
operations.
• Support fellow staff during busy periods and help resolve guest questions or unexpected
situations.
• Assist at events as needed, including information table duties and gift card sales.
Other
• Demonstrate the company’s core values consistently.
• Complete additional tasks or projects assigned.
Skills and Experience
• Previous guest service, retail, or customer service experience preferred.
• Strong communication and interpersonal skills with a friendly, positive attitude.
• Energetic, outgoing, and comfortable engaging with children and families.
• Able to work effectively as part of a team in a busy environment.
• Strong problem-solving skills and the ability- to remain calm under pressure.
• Reliable, punctual, and committed to providing excellent service.
• Ability to stand, walk, and assist guests for extended periods; lift up to 15 lbs; and work
indoors/outdoors as needed, including evenings and weekends.
Competencies:
• Demonstrates genuine care for guest experience and satisfaction.
• Engages guests clearly, warmly, and professionally.
• Works effectively with others in a high-energy, collaborative environment.
• Handles busy periods, changing tasks, and diverse guest needs with ease.
• Brings energy, enthusiasm, and holiday spirit to every interaction.
Additional Information:
• FLSA Status: Temporary, Non-Exempt
• Location: Crocker Park
• Travel: N/A
• Reports To: Marketing and Event Assistant
• Direct Reports: N/A
About Stark Enterprises:
Stark Enterprises is a full-service real estate development company based in Cleveland, Ohio, with
expertise in acquisition, development, leasing, property management, construction, architectural
design, landscape architecture, marketing, and security. We are committed to delivering high?quality, innovative solutions to meet the evolving needs of our clients and communities.
As an Equal Opportunity Employer, Stark Enterprises is dedicated to fostering a diverse and inclusive
workplace. We do not discriminate based on race, religion, color, sex, gender identity, sexual
orientation, age, disability, national origin, veteran status, or any other characteristic protected by
law. Employment decisions are based on qualifications, merit, and business need.
Join us and be part of a forward-thinking company that values both its employees and the
communities it serves.

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