Job Description

Scanning Technician/Contractor Support Administrator

Level Up seeks a full-time Scanning Technician/Contractor Support Administrator in the Herndon, VA area to support a dynamic Intelligence Community-customer, in a fast-paced environment.

Level Up, LLC, a wholly-owned subsidiary of AVIAN, represents a fusion of innovation, reliability, and top-tier cyber security and IT solutions. As a Virginia-based small business with over 150 years of collective experience, we pride ourselves on providing industry-leading expertise, big data analytics, and all-source research and analysis. Our technical capabilities directly bolster our customers' objectives, from mission centers to forward-deployed operations.

In 2021, we joined forces with AVIAN, an employee-owned business and one of America's fastest-growing private companies. With a shared commitment to resourcefulness, responsiveness, and reachability, we continue to uphold our trademark dependability and innovation, delivering exceptional services to our 80 government and commercial clients across 13 states.

Beyond our technical and consulting prowess, we at Level Up believe in creating a positive impact within our communities. Through our charitable giving and volunteer programs, we support causes close to our hearts and inspire meaningful change. This commitment to service and community enhancement is what we call "The Level Up Way".

Together, Level Up and AVIAN offer comprehensive solutions, blending technology and community engagement to create an exceptional partnership for our employees, customers, and community.

Responsibilities

Provide administrative and office support to include document tracking, scanning, indexing, and metadata entry within client proprietary systems

Process, distribute, and track incoming and outgoing mail and courier deliveries in accordance with client policies and procedures

Perform case management activities such as data entry, case tracking, and records maintenance

Answer phones and provide responsive customer support to internal and external stakeholders

Maintain, update, and assist in drafting Standard Operating Procedures (SOPs)

Convert, format, and manage documents using Microsoft Office and Adobe applications

Maintain accurate tracking logs and databases using Excel and client systems

Support office operations by opening/closing the office and providing backup coverage for team members as needed

Identify and recommend process improvements to enhance efficiency and accuracy

Perform ad hoc administrative tasks and assignments in support of mission needs

Qualifications

Minimum 1 year of relevant administrative, office support, or records/case management experience

Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and Adobe Acrobat/PDF

Strong written communication, typing, and document formatting skills

Demonstrated customer service skills and confidence interacting with diverse stakeholders

Experience with document scanning, indexing, metadata tagging, and records tracking systems

Knowledge of mail distribution processes, courier handling, and secure document procedures

Ability to work independently, exercise sound judgment, and recognize when to seek guidance

Strong attention to detail and ability to follow structured, step-by-step processes

Proven multitasking and organizational skills in a deadline-driven environment

Ability to work collaboratively within a small team and provide flexible coverage as needed

Willingness and availability to support office hours MondayFriday, 7:00 AM4:00 PM

Active TS/SCI clearance with Polygraph required at application

Due to the sensitivity of customer-related requirements, U.S. Citizenship is required.

At Level Up, LLC, we offer a comprehensive benefits package designed to support your health, financial security, and overall well-being. Our health and wellness benefits include medical, dental, and vision coverage, along with telemedicine services and a TRICARE supplement for veterans. Financially, we provide flexible spending accounts (FSA), a 401(k) plan with company contributions, and an employee stock ownership plan (ESOP). Additional perks like wellness reimbursements and referral bonuses are also available.

For insurance protection, we offer basic life insurance, accidental death and dismemberment (AD&D) coverage, disability benefits, and AFLAC supplemental insurance. In terms of life, work, and family, we provide flexible time off, paid sick leave, maternity and bonding leave, and military training leave. Tuition reimbursement and professional development opportunities are available to help you grow. We also offer pet insurance, identity protection, and life assistance programs. At Level Up, LLC, we prioritize a balanced, supportive environment that allows you to thrive both personally and professionally.

Level Up, LLC is a service-based organization. As an equal opportunity employer, our policy of business is to seek the most qualified candidate for each talent opportunity without regard to race, creed, color, sex, age, religious belief, marital status, national origin, ancestry, sexual preference, physical or mental handicap, lawful political affiliation or veteran's status.

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