Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Efficiently assign, schedule, and escalate service tickets company-wide.
• Provide front line customer service via incoming calls
• Drive excellent customer service by providing detail oriented oversight of ticket communications and scheduling.
• Build working inner-company partnerships to ensure a successful cross-department service delivery model.
• Demonstrate basic technical expertise for efficient ticket assignment.
• Contribute to the TBU strategic and tactical business model.
• Other duties as assigned

EDUCATION, TRAINING, AND EXPERIENCE:

• 4 + years of customer service experience
• 2 + year of dispatching experience

Preferred

• Associates degree or appropriate certifications and 1 year of professional experience in an IT or Telecommunications related field

REQUIRED SKILLS:

• Interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional, timely and courteous manner.
• Good written and oral communication skills
• Effective analytical and problem-solving skills
• Ability to perform a variety of tasks, often changing assignments on short notice
• High level knowledge of a wide variety of technologies

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

• Indoor work primarily in the company office environment
• Frequent utilization of manual dexterity and visualizing of computer screen
• Occasional bending, carrying, squatting, twisting and lifting up to 60 pounds independently
• Occasional travel by vehicle and air, with some overnights

Equal Opportunity Employer


This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Job Tags

Work at office, Night shift

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