Job Description

HR Operations Consultant

Date: Apr 7, 2026

Location: LAKE FOREST, IL, US, 60045-5202

Company: Grainger Businesses

Work Location Type: Hybrid

About Grainger W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit

Compensation The anticipated base pay compensation range for this position is $73,400 $122,300. This role is eligible for an incentive target of up to 10%, based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.

Rewards and Benefits With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including: Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing. 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year. 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required. Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools. Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

Position Details: The HR Operations Consultant supports the effectiveness of HR Service Delivery by improving the systems, knowledge, and processes that enable it. This role focuses on optimizing the HR ServiceNow platform, enhancing self-service experiences, and driving adoption of consistent practices across HR. Through close partnership with HR stakeholders and IT, this position translates business needs into system solutions and delivers continuous improvements that enhance the team member experience.

You Will:

• Partner with HR stakeholders and IT to translate business needs into system requirements and ensure alignment with broader HR technology strategy.
• Support system release change management and user acceptance testing (UAT) to ensure stakeholder readiness and successful implementation.
• Leverage case trends, feedback, and user behavior insights to identify and execute high-impact process and system improvements.
• Lead optimization of HR knowledge and service catalog content to enhance findability, self-service adoption, and overall user experience.
• Own HR ServiceNow platform administration, supporting user troubleshooting, issue triage, and guidance on effective system usage.
• Drive adoption of consistent case and knowledge management practices by leveraging KPIs to reinforce and influence desired behaviors across HR.

You Have:

• Bachelor's degree or equivalent work experience.
• 5+ years of experience in Human Resources, HR Operations, HR systems, or a related field.
• Experience working with HR systems or platforms (e.g., ServiceNow, Workday, SuccessFactors), including supporting enhancements, troubleshooting, or user support.
• Demonstrated ability to analyze data, trends, and user feedback to identify opportunities for process or system improvements.
• Experience supporting cross-functional initiatives and partnering with stakeholders (e.g., HR, IT, or business teams) to deliver solutions.
• Strong problem-solving skills with the ability to translate business needs into actionable solutions.
• Ability to manage multiple priorities and execute work independently in a fast-paced environment.
• Strong communication skills, with the ability to clearly convey information to both technical and non-technical audiences.
• High attention to detail with strong organizational and documentation skills.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment.

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