Job Description

Director Of Operational Data Analytics & Financial Intelligence

We are seeking a strategic and execution-focused data driven leader to build and lead a high-impact function responsible for delivering operational and financial insights for our mortgage servicing operation. This role will assess the current landscape of reporting, analytics, and business intelligence capabilities, develop a strategy to optimize structure and tools, and execute that strategy to enable data-driven decision-making. The ideal candidate is someone who excels in analyzing, interpreting and utilizing data to drive process and operational efficiency. The position is based on-site at our Oklahoma City location. Relocation assistance available.

Key responsibilities include:

• Evaluate the current state of operational and financial reporting, analysis, and business intelligence across the mortgage servicing operation.
• Identify gaps, inefficiencies, and opportunities in data sources, reporting tools, team structure, and analytical capabilities.
• Develop a comprehensive strategy to optimize the function, including recommendations for organizational structure, staffing, and technology platforms.
• Lead the execution of the strategy, including building or restructuring the team, implementing new tools or systems, and establishing scalable processes.
• Partner with technology, finance, and operations teams to ensure alignment and integration of data sources and reporting platforms.
• Establish quality standards for reporting outputs.
• Deliver timely, accurate, and actionable insights to operations leadership to support operational and financial performance management.
• Translate complex data into clear narratives and recommendations for operations leadership.
• Foster a culture of data-driven decision-making across the mortgage servicing operation.

Qualifications include:

• 15+ years of progressive experience, with a focus on operations, analytics, and data-driven performance management.
• Experience building/restructuring a reporting/analytics team required.
• Experience implementing a business intelligence or data analytics technology platform required.
• Creating (and overseeing the creation of) operational performance reports using business intelligence or data analytics tools required.
• Analyzing (and overseeing the analysis of) operational performance information and delivering insights to management required.
• Must have led a cross functional team of 20+ direct/indirect reports required.
• Experience with data architecture or reporting system implementation required.
• Proven experience leading cross-functional initiatives and building or transforming reporting/analytics functions required.
• Strong understanding of operations and cost drivers required.
• Proficiency in business intelligence tools (e.g., Power BI, Tableau), data management, and financial analysis required.
• Excellent communication and leadership skills required.
• Bachelor's degree in accounting, finance, data analytics, or related field required.

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