Job Description

Bar Manager Lead, Coach, and Elevate the Guest Experience

At Viva Karaoke x Studios, we're redefining nightlife through elevated hospitality, high-energy experiences, and operational excellence. We're looking for a Bar Manager who can lead from the front. Someone who not only owns the bar program, but can seamlessly step onto the floor to support overall venue operations.

This role is for a true operator and leader. Someone who can coach a team, maintain structure, drive performance, and ensure every guest experience meets our standard of Karaoke Re-Imagined.

Why You'll Love Working With Us:

• Competitive pay with performance based bonus opportunities
• Growth opportunities within a fast scaling hospitality group
• A leadership driven, team oriented culture rooted in the W.O.N.G.W.A.Y.
• Employee perks and discounts across our venues
• The opportunity to be part of a concept that is redefining nightlife hospitality

What You'll Do:

Lead & Develop the Bar Team

• Train, coach, and hold bartenders accountable to service standards, product knowledge, and execution
• Foster a culture of professionalism, urgency, and genuine hospitality
• Build a strong, reliable team through ongoing development and performance management

Own Bar Operations

• Oversee all bar functions including prep, service, cleanliness, and closing procedures
• Maintain consistency in cocktail execution, pour counts, and presentation
• Manage inventory, ordering, cost controls, and waste prevention
• Ensure bar organization, cleanliness, and readiness at all times

Operate as a Floor Leader

• Actively support overall venue operations beyond the bar, assisting with service flow, guest issues, and team coordination
• Lead by example during service, jumping into any role when needed to maintain operational excellence
• Monitor pacing, guest experience, and staff performance across all departments

Drive Standards & Accountability

• Uphold and enforce all company policies, systems, and SOPs
• Ensure all bar training materials, recipes, and systems are current and executed consistently
• Conduct regular check-ins, pre-shifts, and real-time coaching during service

Deliver Exceptional Guest Experience

• Ensure every guest interaction reflects our standard of upscale, high-energy hospitality
• Resolve guest concerns with professionalism and urgency
• Create an environment where guests feel welcomed, celebrated, and taken care of

What We're Looking For:

• Proven leadership experience in high-volume bar, nightlife, or restaurant environments
• Strong ability to lead teams while actively working in the operation
• Deep understanding of bar operations, inventory systems, and cost control
• High attention to detail with strong organizational and problem-solving skills
• Ability to thrive in a fast-paced, high-energy environment
• Availability to work nights, weekends, and holidays

What Sets You Apart:

• You don't just manage, you lead from the floor
• You hold standards without compromising team culture
• You understand that hospitality and efficiency must coexist
• You take ownership of both the guest experience and team performance

Company Information

VIVA KARAOKE is a beautiful combination of futuristic nightlife with a high-class Bostonian atmosphere. Over 500,000 feet of high-tech LED lights spread over 23 private rooms and a main stage area. While our first impression is based on sight, we also go above and beyond to offer an inclusive drink and food menu, where everyone can feel welcome. Along with the stunning display of visual stimulation, VIVA also employs the use of state-of-the-art karaoke and sound technology which carries over 500,000 songs in a 8 different languages. VIVA Karaoke is part of Wongguys Group, which was founded by Henry Wong in 2009.

We believe that the passion and attention to detail we bring to every song, every room, and every interaction are reflected in the unforgettable experiences we create for our guests and the vibrant communities we serve. We're committed to your growth with career and leadership development at every level, plus on the job training to sharpen your skills, from guest service excellence to leadership opportunities.

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